the estimated waiting time is 20 minutes...

i have been listening to the horrible background music and same advertisment over and over again for 19 minutes and 14 seconds now...

i hate automated telephones, just let me talk to someone!

waiting...
why is it such a common theme in life? waiting in supermarket lines, waiting for doctor's appointment, waiting for your flight and waiting to talk to a representative with automated phone system...

i usually put my speaker on so that i don't have to hold the handset and wait there for however long they are trying to make me wait for...
and then i go off to do something else but stay within the vicinity where i still can hear the phone. but they usually make me wait for so long (i'm doing something else with 100% of my concentration)and when someone finally picks up and says hi i get caught off guard and completely forget why i called...

it's been 25 minutes, my patience is wearing thin.

i would never have to call if you stupid website functioned properly. gah.